Code of Conduct
Article 1 【Purpose and Definition】
The purpose of this Code of Conduct is to regulate general matters that the User and the Company should comply with in relation to the live services of Carrieverse(the “Game”) provided by Carrieverse, Co., Ltd. (the “Company”) and to regulate necessary requirements so as to respond in a consistent manner to various circumstances that may arise in the process of using and providing the game services. The matters that are not specified in the Code of Conduct shall be, in principle, treated in accordance with the laws of the Republic of Korea.
Article 2 【 Change to the Code of Conduct 】
If the Company were to change the Code of Conduct in order to improve the quality of game services, the Company will notify the effective date, amended contents and reasons for the amendment at least seven (7) days prior to the effective date on its website (http://carrieverse.io). Any changes that may be material or disadvantageous to the User shall be posted at least thirty (30) days prior to the effective date. If the User fails to comply with the revised Code of Conduct after the Company posts the revised version thereof, it is not the Company’s responsibility to compensate for any loss incurred due to lack of awareness or negligence on the part of the User.
Article 3 【 Obligations and Responsibilities of the Company 】
1. The Company will make every effort to facilitate the use of the Game by the Users under this Code of Conduct.
2. The Company shall not ask the User for his or her account and password, and will make every effort to protect and manage the User’s personal information. Provided,
however; when a governmental or a judicial authority requests for personal information by due process of law, the Company may provide it to the relevant authority.
3. The Company will be fully committed to promptly review and correct bugs, glitches and errors and is always receiving feedback through the customer support center and community.
4. The Company shall not, in principle, intervene or be involved in normal activities or disputes arising between the Users in relation to the game services.
5. The Company may restrict all or part of the game services if the Company determines that an unusual or unintended circumstance may arise between the Users, which may result in a material hindrance to the game services.
6. The Company may restrict the use of the game services by a specific User or a group of Users in accordance with the “Standards of Penalties for Misconduct” provided herein if the Company determines that any of their acts obstructs the use of the game services.
Article 4 【 Rights and Obligations of the User 】
1. The User is obliged to understand and comply with the Company’s Terms of Service and the Code of Conduct.
2. The Company reserves all rights to the information (including game scores, in-game items, game money, etc.) generated while using the game services, and the User is granted the right to use the relevant information.
3. If the User is unfairly treated or damaged while using the game services, the User has the right to object to and request for correction through reasonable means and procedures. If the User is unfairly treated or damaged by another user, the User has the right to notify and request the Company to apply this Code of Conduct to the said user.
4. The User is obliged to understand the information that the Company officially announces, and the Company shall not be responsible for any damages incurred due to the lack of awareness on the part of the User.
5. The User is not to generate any profit or engage in commercial activities by using the game services without prior consent from the Company.
6. The User may not copy, duplicate, modify, translate, publish or communicate in any other form the information acquired from the game services to other Users without prior approval from the Company.
7. The User may not distribute false information that is not officially announced by the Company in any manner, which causes confusion to other users.
8. The User shall notify the Company of any vulnerabilities (such as bugs, system errors, illegal programs, etc.) of the game services, and shall not spread or exploit them. If the User discovers any vulnerability and forwards it to another person without notice to the Company, the User may be deemed to have committed an intentional misconduct, thereby subject to the restrictions on the use of the game services in accordance with this Code of Conduct.
9. The User may make inquiries, suggestions and requests related to the game services on the customer support page on the website.
Article 5 【 Policies for Misconduct 】
In order to provide a fair and smooth game experience for all Users, the Company has set forth the matters which the Users shall comply with while using the Game. All Users using the Game shall comply with the following rules.
1) Prohibition from using unauthorized programs and hardware devices
The use of unauthorized programs and hardware devices by the User that are not permitted or approved by the Company, or those that may enable unfair in-game profits or hinder fair game play (collectively, the “Unauthorized Hardware,” including hardware such as a mouse) may be subject to severe penalties including permanent ban from using the game, restrictions of use of the game services on the said hardware device, etc. The development, advertisement, trade or distribution of unauthorized programs or Unauthorized Hardware by the User may be subject to investigations by the judicial authorities in accordance with relevant laws as well as in-game penalties.
2) Prohibition from unauthorized modification of the clients, servers, data (packets, etc.)
The unauthorized modification of the game clients (ini file modification, etc.), servers, or data (packets, etc.) is an act that offends the game services and violates copyright laws, for which a severe measure will be taken.
3) Prohibition from In-game Goods Abuse
The unwarranted act of acquiring goods through the abuse of in-game systems or external programs shall be subject to severe penalties through official procedures.
4) Prohibition from exploiting vulnerabilities in the Service (bugs and system)
An act of taking unfair profits by exploiting the in-game errors and bugs without notifying them to the Company through official procedures shall be subject to severe penalties, and the character information including all in-game items shall be removed. Moreover, the act of distributing the means of exploiting bugs and systems shall also be subject to penalties.
5) Prohibition from discrimination against a certain race, sex, or nationality and use of offensive words
It is unacceptable to degrade a person or a group of people based on differences in race, gender, nationality, etc. Please be respectful towards all users while using the Game.
6) Any offensive nicknames or those that may provoke negative imagery are considered to be violating the Rules of Conduct and appropriate action may be taken against users who create them.
A nickname that is sexually explicit or obscene;
A nickname that is made with the intention to impersonate our staff;
A nickname that is discriminatory in nature;
A nickname that may infringe on the trademark or copyright of a third party;
A nickname that is sensitive or causes offence for any other reason not mentioned above;
In addition, if the User changes a few letters of an inappropriate nickname, or tries to construct nicknames that are cleverly inappropriate by mixing other characters before and after the letters, the User’s nickname will be immediately changed and/or penalty measures will be taken.
7) Inapproprate Language
(1) Do not use inappropriate language such as profanity, insults, or verbal abuse.
Any conduct which we determine to be offensive to other users or likely to generate negative perceptions will be considered to be violating the Rules of Conduct, and will be subject to penalties. In addition, players who disrespect the dignity of customer service agents or engage in abusive behaviors such as violent language, swear words, insult, or sexual harassment that may cause the agents emotional harm may be subject to a restriction from customer service.
– Use of profanity or offensive slang, etc.
– Expressions or behaviors that are sexually harassing, such as obscene words or sexual descriptions
– Belittling, mocking or criticizing specific regions, religions, races, or individuals with disabilities, etc.
– Expressions or behaviors that are threatening or intend to cause fear
– Causing discomfort or aversion to users by using expressions or communicating in a manner prohibited by other terms and conditions of use
(2) Do not flood chats.
Any conduct which we determine to be interfering with the use of the chat by posting excessive content in the chat window or repetitively posting the same content in the chat window will be subject to restrictions in the use of the system.
8) Prohibition from disclosing personal information
Disclosing personal information of another user in any way, such as providing personal information of another user to a third party or posting it in a space where a number of users may check shall be deemed as an invasion of privacy and be subject to penalties.
9) Prohibition from manipulation
An act of manipulating an account other than the account that belongs to the User or manipulating the match results in an unfair way, by taking unfair profits in exchange for cash or actual goods/services with a specific user shall be subject to severe penalties, and the character information including all in-game points and items shall be removed.
10) Prohibition from using another’s account
An act of accessing an account that does not belong to a specific user and causing mental or physical damage to the owner of the account shall be subject to penalties.
11) Gameplay interference
An act of gameplay interference means an act that interferes with another user’s gameplay in or out of the Game either intentionally or continuously.
1. Away from keyboard, idling: Where a user places his or her teammates at a disadvantage by not doing any act from the beginning to the end of the Game or causes harm to his or her teammates by intentionally and forcefully terminating the client
2. The act of intentionally forming a team to beat around the given game design to cause harm and discomfort to other players.
If the above acts are found to continue, the User may be deemed to have interfered with the gameplay and may be subject to automatic ingame penalties (e.g. extended que waiting period etc.,) or specific penalty measures.
12) Prohibition of Promotion or Advertise and Personal Information.
Penalties may be imposed if the User publishes information that personally identifies another (e.g. disclosing personal information of others to third parties or making it publicly available), or promotes or advertises any contents that are not related to the game or the Company, which is regarded as an act that violates privacy
13) Other undefined misconduct
Any act which is not defined in the Code of Conduct that negatively impacts the delivery of the game services, including but not limited to an act in violation of the laws of the Republic of Korea, sharing accounts, trading accounts, false report, distribution, promotion and advertisement of false information, or any act that negatively impacts other users shall be subject to careful review of the causes and circumstances and reasonable measures.
14) Prohibition for Payment Abuse
If there is an issue with payment of goods or resources and the user requested fulfillment of payment, it can be a violation of the game’s policy if the following occurs. After checking the log, the management completed the payment manually. However, when a refund was requested to the platform and processed, it was found to be an abuse of goods and the said account was permanently sanctioned.
Article 6 【 Standards of Penalties for Misconduct 】
1) The Standards are used to protect the quality of game services for the Users.
2) The Company may impose penalties to the Users who violate the Code of Conduct according to the following Standards after notifying the User of such penalties, unless such violations require immediate measures.
3) The Company may impose the strictest penalty if the User repeatedly violates the Code of Conduct.
4) The Company may restrict access from accounts of the same User penalized for continuous violation of the Code of Conduct. Depending on the severity, the Company reserves the right to deny its service or other measures.
5) Multiple offending accounts with the same IP address or the same device information shall be deemed to be owned and operated by the same person and penalties may be imposed.
6) Stricter penalties may be imposed depending on the severity, intentionality, frequency and other factors of the Misconduct.
7) If the Company confirms that the User intentionally or repeatedly copied, increased the value of system, items (which are obtained or purchasable in game) by any acts not included in game manual, the User may be subject to the following penalty.
8) If the violation is Third Strike or more, Permanent Ban may be imposed.
[Table]
| Misconduct | First Strike | Second Strike | Third Strike | Fourth Strike |
| Use/Advertise/Develop/Trade/Distribute Unauthorized Software or Hardware | Permanent Ban | – | – | – |
| Unauthorized Changes to Client/Server /Data (Packet etc.,) | Permanent Ban | – | – | – |
| In-game Goods Abuse(Unwarranted acquisition of goods through the abuse of in-game systems or eternal programs) | Permanent Ban | – | – | – |
| Vulnerability (Bug and Glitches) Exploitation (Mild) | 7-day Suspension, Item and Other Character Data Reset | 15-day Suspension, Item and Other Character Data Reset | 30-day Suspension, Item and Other Character Data Reset | Permanent Ban |
| Vulnerability (Bug and Glitches) Exploitation (Severe) | 30-day Suspension, Item and Other Character Data Reset | Permanent Ban | – | – |
| Discriminatory Behavior (Race/Gender etc.) | 30-day Suspension | Permanent Ban | – | – |
| Inappropriate Languages (Explicit/Insult etc.) | Warning | 7-day Chat Ban | 30-day Chat Ban | Permanent Ban |
| Usage of Inappropriate Nicknames | 30-day Ban | Permanent Ban | – | – |
| Use of Inappropriate Language | 30-day Ban | |||
| Usage of Another User’s Account | Restrict the Usage of Account (for protecting the Account) | – | – | – |
| Unauthorized Publication of Personal Information | Permanent Ban | – | – | – |
| Unfair Gameplay (Match Fixing etc.) | 7-day Suspension, Unfair Advantage Reset | 30-day Suspension, Unfair Advantage Reset | Permanent Ban | – |
| Account Theft | Permanent Ban | – | – | – |
| Payment Abuse (Act of making unauthorized payments or cancellations not recognized by the company) | Permanent Ban | – | – | – |
9) Vulnerability (Bug and Glitches) Exploitation (Mild) is defined as conducts exploiting vulnerabilities (bugs and glitches) in the Game that mildly harm other Users.
(e.g.: Attacking from a location where due to a bug the other User cannot attack back)
10 ) Vulnerability (Bug and Glitches) Exploitation (Severe) is defined as conducts exploiting vulnerabilities (bugs and glitches) in the Game to gain unfair advantages such as gaining more items or currencies and cause disruptions in the Game. Depending on the severity, Permanent Bans and other strict penalties may be imposed.
11) If repeated or combined Misconducts are confirmed stricter penalties or even a Permanent Ban may be imposed.
12) The Company defines exploiting bugs and glitches as an act which involves acquiring game currency and virtual items by exploiting bugs and glitches in the system.
13) Generally, the company considers the Maximum Penalty Period set forth in the “Penalty Criteria for Misconduct” chart as the most severe penalty for the corresponding action; however, depending on the seriousness of the misconduct, the imposed penalty may become more or less severe, up to and including legal action taken against a player.
14) Any game currency, items, and other character-related data can be removed if they have been obtained through misconduct; and depending on the seriousness of the misconduct, not only the character data of what has been obtained, but also the user’s entire character data may be deleted.
Article 7 【 Recovery Policy 】
Recovery or supports may not be available for the losses incurred due to the User’s own negligence or unawareness of the information made available in the Game, the Code of Conduct, Announcements, the Game’s website, and other official sources.
Article 8 【 Gift Card and Code Policy 】
1) The Company may provide Codes to allow customers to redeem and use skins, including costume skins, weapon skins, and other in-game contents (Collectively, “Contents”) either as free of charge or as paid through approved affiliate companies or directly from the Game. “Promotional Code” means the Company grant Codes to the Users without any charge, which are used for promotional and marketing purposes. Codes obtained from an event or competitions are Promotional Codes.
2) The User can receive Contents after redeeming Codes on from their own personal accounts. It is strictly prohibited to sell and transfer these Codes with no exception.
3) A single Code can only be redeemed once, and cannot be reused or returned once it is used.
4) The maximum expiration date for Promotional Code is 3 months after its issuance, and the User cannot redeem Codes it expired.
5) The Company is not liable for any damage incurred to the User or to third parties if Codes are acquired through personal sales or, trades, or has expired.
6) Codes purchased through an approved affiliate company are subject to the terms and conditions set by the affiliate company and any matters relating to those Codes (including customer inquiries, refund requests etc.) will be handled by the affiliate company.
7) Promotional Codes are provided free of charge, and are not subject to refunds.
Article 9 【 Zem Operation Policy 】
Zem (hereinafter referred to as “Zem”) is an in-game currency used to purchase items serviced by the company. When the User purchases Zem, they are purchasing a license to use Zem to make in-game purchases. Zem has no monetary value,, and you do not own Zem. The User cannot transfer Zem to other Users, and the User cannot redeem Zem for any type of actual currency or fiat money.
1) “Paid Zem” refers to Zem that was purchased using real-world currency or Zem that was included in the bundle product. Users can cancel their purchase in accordance with Paragraph 7 of this Article.
2) “Bonus Zem” refers to Zem that are obtained after completing missions from an event or royal pass in the game and not purchased with real-world currency. Bonus Zem is non-refundable and cannot be canceled.
3) Zem top-up is available through the payment service operated by the third-party platform providers. Users can top up Zem in the units set by the company.
4) Users can purchase in-game items within the amount of Zem they have and item prices will be deducted from Zem immediately after making a purchase.
5) “Paid Zem” is valid for 5 years from the day of the purchase.
6) “Bonus Zem” is valid for one month from the day of the purchase in principle, but the Company reserves to right to change its policy according to Article 2 of this Operation Policy.
7) Canceling the purchase of paid Zem is applied with Refund Policy of the Terms of Use. Payments made with bonus Zem cannot be canceled. In the case of products purchased with paid or bonus Zem, if it has not been used, Users can cancel the purchase within 7 days . However, there may be limitation on canceling the purchase if the user falls under one of the following items.
(1) If a User’s account is banned in violation of the applicable laws and the company’s Terms and Conditions such as the Terms of Service and Rules of Conduct and Operation Policy with illegal acts that have a severe impact on gameplay
(2) If the company’s Terms and Conditions such as Terms of Service or Rules of Conduct or Operation Policy an applicable purchase condition states it is non-refundable
(3) If the Zem is given as a reward for participating in an event or a prize of an event
8) If a user forges, falsifies, steals or illegally obtains or uses Zem, the user will be penalized.
9) Canceling the purchase of the gift is applied with Refund Policy. The sender of the gift can only request payment cancellation of the gift purchase.
(1) However, in the case of an item that becomes used immediately after the purchase, payments cannot be canceled.
<Addendum>
This Code of Conduct shall take effect from June 18,2024.